FAQ

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Account & Order
How do I place my order?

To place your order, follow these steps : 

  • Browse through our wide range of products until you find something you like. This should be pretty easy- all our products are awesome! After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
  • Once you’re done, click the ‘Add To Cart’ button
  • After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping (you know you want to) or confirm the order and click ‘Checkout’.
  • From there, you can either log into you existing LookByChance account or simply continue as a ‘New User’ and create one.
  • Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
How will I know that my order is placed successfully?
  • Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
  • You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
How do I receive my Order?
  • We have partnered several reputed courier companies, so your orders will be delivered right to your Address within 2-7 working days depending on where you live. (we know you hate late services).
  • All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.
I tried placing my order using my Debit Card/ Credit Card/ Net Banking. The order was not successful but my money got deducted. What’s happening here?
  • As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.
  • For any other assistance/ issues you can write to us at help@lookbychance.com or call us on our helpline, and we’ll help sort things out.
  • Please feel safe and assured with our services.
How should I check the status of my Order?
  • You’ve placed an order for your favourite products and cannot wait for them to arrive. We know the feeling! To find out when your order is arriving, you need to first log in to your account. Click on the icon to the left of the cart (located on the top right corner) and enter your details.
  • Click on Orders to see the status of your current order (as well as your order history). You can also simply click on ‘Track Order’ on the top right, type in your order ID, and check your order status. Yes, it’s that easy!
  • After your order has been successfully placed, you will immediately receive confirmation and order details via email or SMS. Once your products have been shipped, you will be notified again via email or SMS (yes, we like making sure you’re updated every step of the way).
  • In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
  • If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at contact@lookbychance.com.
Payment
Payment Mode
Is it safe to shop online if I make payment using Net Banking, Debit Card, or Credit Card?

All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

Why am I not getting any COD option on the payment page?

If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).

Are there any hidden charges?
  • There are absolutely NO hidden charges for any of our products- what you see is what you pay.
  • Any applicable octroi, sales tax, and other charge is borne by lookbychance.com You will only be paying the amount that you see in your order summary.
What should I do if my payment fails?

In case there is a failure in payment, please retry and keep the following things in mind:

  • Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
  • If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at contact@lookbychance.com
Delivery
Shipping & Tracking
How long will it take for my order to be delivered?
  • Orders in India are typically delivered in 1-4 business days in metros and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
  • Please Note : Mobile covers, mugs, posters, and Make Your Tee (MYT) are made-to-order. They will be shipped out 3-4 business days after the order is placed. Patience is key!
Are there any additional shipping charges?

LookByChance provides FREE shipping for all orders above Rs. 499 in India. A shipping charge of Rs. 60 is payable only on orders below Rs. 399.

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You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link to track your order. You can also track it from your account on the website. Select ‘Orders’ from the top right corner and then you can click on ‘Track Order’.

What if my order is undelivered?

For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a reship after courier partner delivered product us. kindly allow some time to reship your order again.